MANOR HOUSE COUNTRY HOTEL

REST ASSURED POLICY

To Our Valued Guests,

Our REST ASSURED POLICY is in place to provide you with peace of mind for your forthcoming stay at the Manor House Country Hotel. We have been busy preparing our property and updating our operating procedures to ensure the comfort and wellbeing of all our guests and team members. We look forward to welcoming you and providing you with a memorable guest experience, while adhering to social distancing and increased hygiene measures.

Below are some of the precautionary measures we have implemented ahead of your stay:

Arrival

● Contactless temperature scanning procedure on arrival for our guests and staff reassurance.

● Hand sanitising stations will be located at the main entrance and throughout the Hotel.

● Check in procedures have been reviewed to ensure minimal time is spent at the reception area.

● Appropriate social distancing rules will be maintained throughout the Hotel.

● Guest lifts will be available for use by one couple or family group at a time.

Hotel Bedrooms & Public Area Cleanliness

● Housekeeping procedures have been reviewed, introducing new cleaning standards and hygiene practices as per the most recent industry guidelines.

● There will be a visible increase in the frequency of our cleaning cycle including regular disinfection measures at all ‘touch points’ along the guest’s journey.

● For additional peace of mind, we have acquired a number of Ultra Violet Sanitising Fogging Machines (BS14776), an effective and safe disinfection system for use on both surfaces and air, in public areas and guest bedrooms.

● Laundry procedures remain in line with government guidance around infection control.

Food & Beverage Offerings

● Our menus and service offerings have been adjusted to allow us to provide a quality dining experience in a safe manner.

● Revised food handling and serving procedures in our bars and restaurants.

● All dining experiences are pre booked in advance.

● We respectfully encourage guests to use credit card and contactless electronic payment.

Manor Leisure and Spa Sanctuary (Re- opening subject to Government guidelines)

● All Leisure and Spa experiences are booked in advance

● All safety protocols will be shared in detail at time of booking.

● We respectfully encourage guests to use credit card and contactless electronic payment.

Departure

● Express Checkout service will be available enabling a key drop system. A final receipt will be emailed to you.

Our Team

● We have invested in all relevant PPE equipment.

● Our Team will be trained regularly to keep up to date with the latest protocols and best practices.

● At all times, our staff will be available to ensure you are safe and comfortable during your stay with us.

We will continue to monitor and update our REST ASSURED Policy in line with renewed Government Guidance and best practice throughout our Industry.

Once again, we look forward to welcoming you for a special and safe stay at The Manor House Hotel.

We're Good To Go Certificate

In recognition that this business has confirmed that they have followed government indusry Covid 19 guidelines