Parknasilla Resort & Spa Covid 19 Health, Hygiene & Safety Protocol

YOUR SAFETY IS OUR PRIORITY OPERATIONAL PROTOCOLS FOR PARKNASILLA RESORT & SPA DURING COVID 19 PANDEMIC Our specially appointed COVID-19 response team are continuously monitoring our resort safety measures to ensure your wellbeing and peace of mind when staying at Parknasilla. The following are some of the processes we have in place to ensure that you have a safe and restful stay. PRE-ARRIVAL/ARRIVAL AT PARKNASILLA • Full details of your pre-arrival will be emailed to you the day before you travel to Parknasilla to include accessing your room, dining at the Hotel, use of Leisure facilities and activities on offer. • Access to the hotel will be a one way system clearly defined with Government advised physical distancing. • Check-in will be minimised for your safety and convenience. • We have increased our frequency of cleaning and disinfection of all areas with special attention to high touch points in line with recommendations from Government, NPHET (National Public Health Emergency Team), WHO and CDC. • Hand sanitiser stations have been set up in all areas of the resort. STAFF AT PARKNASILLA • All staff employed are monitored for any symptoms of Covid-19 daily. • All staff have been trained in all matters of hygiene, health and safety in accordance with HSE guidelines. • Some staff may wear PPE if deemed necessary for health and safety reasons and in accordance with Hotel Policy. • In addition to hand washing routine, staff will be using hand sanitisation gels rated above 60% alcohol. . ACCOMMODATION AT PARKNASILLA • All linens and towels have been laundered to the highest standard in accordance to HSE guidelines. • All areas of your accommodation have been deep cleaned and sanitised by our trained staff. • Some items such as reading materials have been removed for health and safety reasons. . DINING AT PARKNASILLA RESORT Lounge and Restaurant areas will be rearranged to adhere to social distancing measures and our team are implementing new reservation procedures. Dining is exclusive to our Resort Residents • Breakfast will be an À la carte menu served at the table, no buffet table, reservations required for Courtyard Lodge and Woodland Villa guests. • Continental breakfast is available for hotel room service with delivery charge. • We offer the following Dining Options:- ▪ Hotel Dining: Lounge/Bar area and the Pygmalion restaurant will offer an À la carte menu available from 12 noon to 9 pm with a selection of daily specials on offer for evening dining. Reservation procedures will be in place for Resort Residents. We will correspond with you in advance of your arrival in relation to your dining plans. At time of writing we are not in a position to handle dining reservations as we await clarity from Government and NPHET in relation to Social Distancing guidelines in public areas. ▪ The Tram: Our “Street Food Offering” Located near The Woodland Villas servicing take-away casual dining from 5 pm to 9 pm daily. ▪ Dining in your Lodge or Villa: “Heat to Eat” chilled food, freshly prepared on the premises for delivery daily to self-catering units. ▪ Railway Express Cafe: Limited seating with take-out coffee and snacks available located in the hotel. . LEISURE ACTIVITIES AT PARKNASILLA • Golf: 12 hole course open with guidelines from GUI • Tennis: Two tennis courts available • Archery: currently suspended • Owl display with Andy: available free of charge details posted on in-house TV Infotainment system • Shoreline Eco Walks with Vincent Hyland, conducted in family hubs and with physical distancing observed. Free of charge. • Swimming Pool: Open from 8 am to 8 pm daily. Numbers in the Pool at any one time may be restricted to allow physical distancing. Full details will be communicated with confirmation e-mails when Government protocols have been released. • Gym will be open with reduced access due to physical distancing restrictions. • Spa treatments are suspended until further notice and this decision will be reviewed in accordance with Government and HSE Guidelines. • All walks are open, we request that you follow directional and safety signage. • Guided Sea Kayaking Tours around the islands and inlets with Noel available with reservation. • RIB excursions on the Kenmare Bay can be reserved by a single party/family group at a time.