Your Safety is our Number 1 Priority
REOPENING PROTOCOLS FOR KILRONAN CASTLE ESTATE & SPA
Over the last few months, our COVID-19 response team has been working on enhanced safety measures to ensure your continued well-being and peace of mind when staying at Kilronan Castle Estate & Spa. The following are some of the processes we have in place to ensure that you have a well deserved, enjoyable and safe staycation with us. From making your Reservation to Checking Out, we have put ourselves in your shoes to try and make your stay with us both thoroughly enjoyable and completely safe… however in these strange times we ask for your help, assistance and understanding.
Welcome to our Castle
• Full details of your pre-arrival will be emailed to you in advance of your arrival to Kilronan Castle Estate & Spa. This will include advice on check in, dining, leisure facilities, spa and all of the superb activities available at the Hotel and beyond as part of your stay with us.
• Access to and within our hotel will be clearly defined with Government advised physical distancing.
• Check-in will be swift and prompt for your safety and convenience by availing of technology to allow for pre-registration in advance of your arrival. We ask you to confirm that the credit/debit card given when making your reservation with us is the card that you wish to use regarding payment. This will remove the necessity of physically authorising with a credit card machine when you check in, but don’t worry for those who prefer to check in as usual this can still be facilitated and we are always only a phone call away if you need extra assistance. All you need to do is collect your room keys which will have been sanitised prior to your arrival
• We request that we have full contact details for one guest staying with each party. This is to comply with HSE requirements should they need to contact you within 14 days after departing. Your records will be stored in line with GDPR.
• We have increased our frequency of cleaning and disinfection of all lobby areas with special attention to high use touch points in line with recommendations from government.
• Hand sanitiser stations are located in numerous areas throughout the Castle. Each Door where possible will operate a hands free open door policy throughout Kilronan Castle
• During your stay you may hear a low alarm, this is a 15 minute reminder in all Staff areas for our Team to wash and sanitise their hands