REOPENING PROTOCOLS FOR LOUGH RYNN CASTLE ESTATE & GARDENS
Your Safety is our Priority
Overthe last few months, our COVID-19 response team has been working on enhanced safety measuresto ensure your continued well-being and peace of mind when staying at Lough Rynn Castle Estate & Gardens. The following are some of the protocols we have in place to ensure that you have an enjoyable and safe staycation with us. From making your Reservation to Checking Out, we have put ourselvesin yourshoesto try and make yourstay with us both thoroughly enjoyable and completely safe… however asthe guidelines evolve daily and weekly we ask for your patience and understanding as we implement and update our processes.
• Full details of your pre-arrival will be emailed to you in advance of your arrival to Lough Rynn Castle Estate & Gardens. This will include advice on check in, dining and all of the superb activities available at the Hotel and beyond aspart of yourstay with us.
• Access to and within our hotel will be clearly defined through the use ofsignage and directional flow arrows.
• Check-in will be swift and prompt for yoursafety and convenience by availing of technology to allow for preregistration in advance of your arrival. We ask you to confirm that the credit/debit card given when making your reservation with us is the card that you wish to use regarding payment. This will remove the necessity of physically authorising with a credit card machine when you check in, but don’t worry for those who prefer to check in as usual this can still be facilitated and we are always only a phone call away if you need extra assistance. All you need to do is collect your room keys which will have been sanitised prior to your arrival.
• The use of credit / debit cards and contactless paymentsis encouraged so asto reduce the handling of cash.
• We request that we have full contact details for the lead guest associated with each reservation. This i sto comply with HSE requirements should there be a need to contact you within 14 days after departing. Your information will be stored in line with GDPR.
• We have increased ourfrequency of cleaning and disinfection of all public areas with special attention to high use touch pointsin line with recommendationsfrom the HSE.
• Hand sanitiserstations are located innumerous areasthroughout the Castle.
• All the same smiling faces are still here to look after you, but rest assured that all members of our team have undergone an extensive induction and training program in line with our new COVID 19 protocols & procedures and in accordance with HSE guidelines.
• Some of ourteam may wear PPE if deemed necessary forsome tasks and in accordance with the hotel’s policy.
• In addition to hand washing routine, ourteam will be using hand sanitisation gelsrated above 60% alcohol.
• We will be completing daily temperature checks on ourteam membersthroughout the day.
• During these times, our usual handshakes and embraces between members of the Team and Guests will not be possible and we hope you understand that thisis not us being rude but being conscious about your wellbeing. As we are allstruggling with thisin particular we have decided on a new ‘signature welcome’ instead
• We have a Covid-19 Operating Team who will monitor and amend our policies asrequired to ensure that we always have yoursafety and that of ourteam in mind.
• All linens and towels have been laundered to the highest standard in accordance to HSE guidelines but our beds are still asluxurious and comfortable as ever.
• All areas of your accommodation have been deep cleaned and sanitised by ourtrained team, we have elevated our rigorous protocols with EcoLab to thoroughly clean allsurfaces with hospital-grade disinfectants with extra detailed attention to high frequency touch pointssuch as door handles, lightswitches, bathroom taps and handles, the room phone and yourremote control.
• If you require your room to be serviced during yourstay, please contact reception and we will arrange a suitable time to allow social distancing for you and our team.
• Reading materials, pens and paper as well as scatter cushions have all been removed in line with guidelinesfor re-opening, but all other aspects of our guest bedrooms remain as luxurious as before
•We ask that you take home all toiletrolls & toiletries on departure in an effort to conserve the environment as our usual option of donating part used productsto local charitiesis no longer viable.
Our dining areas have been rearranged to adhere to social distancing measures and new reservation procedures have also been implemented
• Breakfast will be extended until 11.30am with an À la carte menu served to yourtable directly. Ourlegendary breakfast buffet is a thing of the past but don’t worry, there willstill be lots of delicious optionsto choose from.
• Breakfast in bed? Why not? You deserve it!
• A 24 hourroom service menu is also available.
• A Casual Dining Menu is available from 12 noon - 9 pm daily. Reservation procedures will be in place for all guests. We will invite you to make dining reservations with us priorto your arrival.
• Afternoon Tea is a ‘must have treat’ and will be available daily from 1pm – 5pm. Pre-booking in advance is essential.
• Throughout the Hotel, in all dining areas, tables and their contents as well as menus will be sprayed down and sanitised after each guest.
• We ask that where possible you pay as you go with contactless card payment rather than cash (We have increased our contactless payment to the maximum currently allowed in Ireland of €50)
Get back to Nature and enjoy one of our beautiful walks or trails around the grounds, be sure to collect your map from Reception & explore the scenery taking in the stunning vistas from our magnificent estate. Explore our Walled Gardens and see nature at its best! Visit the “activities” section of our website to see all that is on offer in the area
• Check Out is 12 noon, we will place a copy of youritemised bill under your bedroom door on the morning of departure. Please note that payment will be debited from the card provided.
• Yourroom key can also be placed in a dedicated box at the exit door.
“Business as usual” is going to be a little different at Lough Rynn Castle forthe moment. Again we would appreciate your understanding in our effortsto protect everyone. However we strive to ensure that yourstay with us will be as memorable as always and above all else safe.
If at any time during your stay you have a query or concern, or wish to discuss anything at all with us, there is always a Manager on Duty who will be able to assist you. We look forward to welcoming you and once again showcasing all the very best that Lough Rynn Castle Estate & Gardens hasto offer.
See you Soon!
From All The Team at Lough Rynn Castle Estate & Gardens
